Free returns from within the UK

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 03300109996

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Returns policy and instructions

In line with the legal terms applicable law, Plusman Big & Tall offers you the option to return your order with a ‘no questions asked’ policy within fourteen days. This term starts on the day of receipt of the product by or on behalf of the consumer. During this term the consumer will handle the product and packaging with care. He will only unwrap or use the product to the degree that is necessary to judge whether he wishes to keep the product.  If he uses his right of withdrawal he will return the product and all received attachments – if possible and within reason – in its original state and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

To use his right of withdrawal the consumer will comply with the reasonable and clear instructions provided by the entrepreneur at the time of the offer or at the time of delivery of the product at the latest (see below).

Money back guarantee

If you use your right to return one or more item(s), or to return the entire order, we will refund the full amount, including any charged delivery and/or payment charges within 14 days after you have registered the return shipment with us. If possible we will refund the money through the same payment method as you chose during your order placement. This refund is free of charge.

Return shipments are free

From the UK, Germany, The Netherlands en Belgium we offer return shipments free of charge. From all other countries you pay the postage for a domestic shipment. You can book your (free) shipment on our return page. All return shipments booked through other means of transport come at your own expense.

The returns procedure

Please follow the instructions given on the popup window of our returns page. In order to speed up the returns procedure we kindly request you to complete the returns form which you received with your shipment, including your IBAN number (if applicable), as comprehensively as possible. You are requested to include this returns form with your shipment. We advise you to keep a copy of the form for your records. Following the receipt of your return shipment we will send you a confirmation of receipt by email within a few days. Within a number of (working) days we will process your refund, if possible through the same method of payment you used at the time of your order.

For any queries regarding returns you can contact us by telephone at 03300109996 or by email customerservice@plusman.co.uk, or customerservice@plusman.ie.

We advise you to carefully look after the receipt for the track-and-trace of your return shipment. Should something go wrong with your shipment to us it will be much easier to determine where the package is using this receipt.